1. Subscription Cancellation
You can cancel your subscription at any time through your account settings. Upon cancellation:
- Access to premium features will continue until the end of your current billing period
- No further charges will be made to your account
- You will receive an email confirmation of your cancellation
2. Refund Eligibility
We offer refunds under the following circumstances:
- Technical issues preventing service usage
- Incorrect charges or billing errors
- Service unavailability during the paid period
3. Refund Process
To request a refund:
- Contact our support team at support@nexgencompany.ai
- Provide your account details and reason for refund
- Include any relevant documentation or screenshots
4. Processing Time
Refund processing typically takes 5-10 business days, depending on your payment method and financial institution.
5. Contact Information
For any questions about our cancellation and refund policy, please contact us at support@nexgencompany.ai